1001 questions

Welcome to the 1001 Fondues FAQ. We’ve answered the most common questions people have about our products, our methods and more. If you can’t find the answer to one of your questions here, don’t hesitate to contact our team. We’ll be happy to help you.


Do you have lactose-free cheese fondues? +
Do you have gluten-free cheese fondues? +
Is your Chic! Fondue broth gluten-free? +
Do I have to refrigerate my cheese fondue? +
Can I freeze your cheese fondues? +
How long can I keep my cheese fondue in the fridge? +
How do I open the bag? +
Are your cheese fondues precooked? +
Do your cheese fondues contain food additives? +
Can I eat my cheese fondue if it’s past its expiry date? +
What fondue pot should I use for the best cheese fondue? +
What is the “religieuse?” +
Are your products from Quebec? +
How do I clean my fondue pot? +
Do you have a brick-and-mortar store? +
Can I eat your products if I am pregnant? +
Can my kids eat your products? +


Are there delivery fees or a minimum purchase amount? +
Can I purchase your products and have them delivered to someone else? +
What payment methods does your online store accept? +
Where do you deliver? +
How is home delivery by courier handled? +
Will my fondue be chilled during delivery? +
Can I come pick up my order directly from your store? +
What happens if I’m at home when the package is delivered? +
Is there a minimum order amount? +
How do I change or cancel an order that I have already submitted? +
How do I get a refund? +
How long does delivery take? +
I received a text message asking me for my banking information. Should I trust this message? +