Privacy policy

Last updated: February 20, 2024

Our Privacy Policy applies to 1001 Fondues (herein referred to as “1001 Fondues”, “we”, “us” and “our”).

1001 Fondues respects your privacy, and it is important to us that you understand how we handle your personal information. In this Privacy Policy, we explain how 1001 Fondues collects and uses your personal information, and when we may share your information with others. We also explain some of the choices you have.

Please read this Policy carefully, as it applies whenever you use our website, contact us, make a purchase from us, or use any of our services. It also applies to any of your personal information that we hold.

When you interact with us, we may sometimes provide you with additional information on how we handle your personal information, which may modify this Policy. If you do not agree with the Policy, you must not use our website or services.

1. Adjustment to our Privacy Policy

In accordance with our Privacy Policy, we will obtain your consent before collecting, using, or disclosing your personal information. We only use certain information for the purpose for which it was collected, and we limit the collection to essential information only.

Objective

This Policy is meant to comply with Canadian federal and provincial privacy laws. Its purpose is to explain the following:

  • The types of personal information we collect when you visit the 1001 Fondues website, the 1001 Fondues store or one of 1001 Fondues’ social networks;
  • When we collect personal information;
  • How we collect, use and disclose the personal information we collect;
  • How we ensure that your personal information is properly protected;
  • How you can contact us regarding this Policy.

This Policy does not apply to information concerning 1001 Fondues’ employees or its suppliers. Our sites may contain links to websites that are owned and operated by third parties. Please note that this Policy does not apply to these other sites and services and that we have no responsibility for their content or privacy policy.

Modifications of the Policy

We reserve the right to change the content of this Policy at any time. Any changes will appear on our website. The date of the latest version of this Policy is stated at the top of the page. Your continued use of our services or purchase of our products following the posting or notice of changes to this Policy will mean that you accept the changes to this Policy. It is your obligation to ensure that you read, understand and accept the latest version of this Policy.

What personal Information we collect

1001 Fondues only collects personal information about you that is necessary for the purposes of establishing, managing and maintaining our relationship with you. Generally, we will obtain your personal information directly from you. However, we may also collect personal information about you from outside sources with your consent, without your consent if the law so authorizes. We collect and use several types of information about you, including the following:

Personal identification information, such as your first and last name, your date of birth, your home address, your telephone number, your email address, your favourite store and shopping preferences, your user name or your Internet Protocol (IP) addresses.

Personal but not directly identifiable information that does not directly or indirectly reveal your identity or that has a direct link to an identifiable person, such as demographic or statistical information. Statistical data does not directly identify a specific individual, but we may derive non-personal statistical data from personal information. For example, we may aggregate personal information to calculate the percentage of users who access a particular feature of the website.

Technical but not directly identifiable information, including login and password information, computer and connection information such as browser type and version, operating system and platform, or information about your Internet connection, the equipment you use to access our website, your usage details and purchase history, which we occasionally aggregate with similar information from other customers to create lists of best sellers.

Information regarding your interactions with the website but not directly identifiable, including complete Uniform Resource Locators (web address), all clicks to, through and from our website (including date and time), cookie number, products viewed or searched for, page response times and download errors. This also includes all your actions on the website, including all pages viewed, time spent on each page, and information received or transmitted.

Payment information, such as credit or debit card number when making purchases. This information is collected exclusively by payment solution providers such as Moneris, PayPal or other financial institutions, as well as by fraud prevention solutions such as Signifyd.

Information regarding employment and other information you submit to us when you apply for a job, which may include some of the information described above, as well as cover letters, your curriculum vitae and any additional information you provide in your application.

Your preferences, such as information regarding product interests, comments, product evaluations and opinions expressed in surveys.

Information provided to 1001 FONDUES directly, such as your username, password and email address when you register to create an account, information you provide to us to create your user profile (including your first and last name, email address and phone number) and communications between 1001 Fondues and yourself. This may include, for example, e-mails from us in connection with our mobile services and Web site (account verification, changes and updates to Service features, technical and security notices, etc.).

Analytical information: We use third-party analytical tools to measure traffic and evaluate usage trends on our mobile services and website. These tools collect data sent by your device or by our mobile services and our site. This data helps us to improve the quality of our mobile services and our site. We collect and use this analytical data together with information from other users. Generally, it does not identify any particular user. However, as previously indicated, if we associate this non-personal information with an identifiable individual, it becomes personal information.

Information about 1001 Fondues accounts: We collect information about your activities on our mobile services and our website, as well as about your in-store purchases.

Device identifiers: When you use a mobile device, such as a tablet or a cellphone, to access our mobile services and our website, we can access, collect, control, or store one or more “device identifiers” on your device, or remotely store them. Device identifiers are small data files or similar data structures that are stored on, or associated with, your mobile device so that it may be uniquely identified. A device identifier may be composed of data stored relating to the device’s physical characteristics, its operating system and its various software, as well as information sent to the device by 1001 Fondues. Device identifiers can communicate information to 1001 Fondues about how you browse and use the Service and can help 1001 Fondues to provide personalized reports and content.

Metadata: Metadata is generally the technical data associated with the user content. It describes how user content has been collected and formatted, at what time, and by whom.

2. How we collect your personal information

When you interact with 1001 Fondues

Personal information may be collected when you visit the 1001 Fondue’ store, place an order online, subscribe to receive our newsletter, interact with our social platforms, participate in sweepstakes or contests, submit questions, comments or suggestions to our customer service team (via phone, email or chat), take part in online surveys or product evaluations, apply for a job with 1001 Fondues, or participate in other online or in-store activities. All personal information you provide when interacting with 1001 Fondues is subject to this Policy. Please note that we may use cameras in some of our facilities to protect our rights and the safety of our employees, customers and partners. We do not use these cameras to identify individuals unless this is reasonably necessary for these purposes or required by law.

Through cookies and similar technologies

Your use of this website allows 1001 Fondues to automatically compile information about your user profile, which may include the Internet Protocol (IP) address of your computer, your geolocation area, the operating system you are using, the identity of your Internet service provider, the date and time you accessed this website, the previous website which allowed you to link with this website, and the content viewed and downloaded from our website.

To achieve this, this website, like most websites, uses cookies that are stored on your computer when you visit us. Cookies may remain on your device after you leave the 1001 Fodnues website (until the cookie expires or is deleted by you). This information may be about you, your preferences or your device. The information generally does not allow you to be directly identified. Cookies can provide you with a personalized Web experience.

Because we respect your right to privacy, we give you the option of not allowing certain types of cookies. Please note that each third-party service provider named in this Policy has its own privacy policy, and we are not responsible for those privacy policies.

We use cookies to:

  • allow you to make purchases from us online
  • analyse website traffic
  • understand activity on our website
  • help us modify our website to reflect your interests and preferences; and
  • enable our website to save and retrieve information that you enter (for example, user preferences and settings).

1001 Fondues may use web beacons or pixel tags to compile tracking information reports and perform analytics regarding website visitors’ demographics, website traffic patterns, and website purchases. The use of these technologies is ultimately intended to improve to help improve your experience and make our services and operations better.

Beacons and pixel tags help us to:

  • measure your interest and engagement in websites
  • measure the success of our marketing campaigns
  • Compile statistics about usage of the online services and response rates
  • help us understand how we can tailor your 1001 Fondues experience. This may include providing you with relevant content and ads on our website and other platforms, like Google and Facebook, based on your affinities and demographics
  • collect and associate information about your online activities on our website over time and across different websites; and
  • create reports for 1001 Fondues about activities on the 1001 Fondues website, such as aggregated information about devices, geolocation, networks, page visits, duration of visits, and click through rates. This data is generally used by us for aggregate reporting purposes. For our own research purposes, however, we may link tracking information with personal information. If we link information, it is treated as personal information and will be used and disclosed only in accordance with this Policy.

If you do not want to have your information collected by beacons or pixel tags, please do not use the 1001 Fondues website.

3. How we use your personal information

1001 Fondues may use your personal information notably for the following purposes:

  • To identify you as a user of our website and as a client of our stores, if applicable;
  • To process your order and answer your questions;
  • To provide information regarding the status of your order;
  • To manage product exchanges, returns, recalls or warranties;
  • To improve our products and service offerings, including the use of this website;
  • To communicate with you when you submit questions, comments or suggestions;
  • To provide you with information about our business, products and services that may be of interest to you;
  • To administer our sweepstakes and contests;
  • To prevent errors and fraud and comply with our legal obligations;
  • To conduct relevant marketing communications and retargeting on partner websites and social networks.

1001 Fondues may also use your personal information to compile statistics, conduct research or surveys. However, these statistics will not allow you to be identified. Your personal information shall not be used for purposes other than those described above except with your consent or as required or authorized by law.

In addition to the specific uses identified in this Privacy Policy, we may also use data we receive for the following purposes:

  • To help you efficiently access your personal information after logging in;
  • To store your personal information to prevent you from having to retype it during your visit or future visits to our mobile services and our website;
  • To provide you, as well as third parties, with personalized content and information, which may include online advertising and other kinds of marketing;
  • To ensure, improve, test and control the efficiency of our mobile services and our website;
  • To develop and test new products and features;
  • To monitor different indicators (including the total number of visitors, traffic and demographics);
  • To diagnose or resolve technical problems;
  • To create and manage any loyalty program implemented by 1001 Fondues or third parties mandated by 1001 Fondues for this purpose, which may include verifying your eligibility for such a program;
  • To perform market studies;
  • To organize contests, challenges and special offers on our mobile services and our website;
  • To promote and advertise our public services and our website or your participation in an event on any platform or through any media, including in any 1001 Fondues point of sale.

4. Why we collect your personal data

We collect your personal information to provide you with quality service and a better experience with 1001 Fondues. For instance, we may use your personal information to process your purchases and returns, to suggest products of interest to you, and to understand and assess your interests better. We may also communicate with you in various ways (for example, by email, telephone, mail or via our chat service) regarding our programs, products, services, special offers, promotions, contests or events that may interest you.

5. How long we store your personal data

We only store your personal information for as long as is reasonably necessary for the purposes set out in this Policy, or longer if required by law. 1001 Fondues has adopted a personal information retention schedule based on specific purpose and sensitivity in order to monitor the life cycle of its customers’ data.

6. Accuracy and safeguards

1001 Fondues has put in place an internal information security policy to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

This policy includes physical measures, organizational measures and technological measures that are reasonable given the sensitivity of the information, the purposes for which it is to be used, the quantity and distribution of the information and the medium on which it is stored. 1001 Fondues also takes the necessary measures to ensure that all its managers and employees concerned are trained on the contents of this policy and understand that they are required to conform to it at all times.

1001 Fondues further recognizes that it is important to keep personal information accurate, complete and up-to-date, and takes reasonable steps to ensure the accuracy and completeness of the personal information it uses or discloses. However, you are responsible for informing 1001 Fondues of any significant changes in your personal information which may occur during the course of our business relationship.

All personal information we collect is kept in a secure environment. All people working for us are required to respect the privacy of your information.

For example, we use the following to help keep your personal information safe:

  • The Secure Sockets Layer (SSL) protocol
  • Access management (authorized and concerned persons)
  • Data backups
  • Usernames/passwords
  • Firewalls

We maintain a high degree of confidentiality by employing the latest technological innovations to ensure the privacy of your transactions. However, no mechanism is absolutely safe, and there is therefore always a risk involved when transmitting personal information over the internet.

7. With whom we share your personal data

1001 Fondues recognizes that the communication of your personal information to a third party generally requires your consent. Access to your personal information is strictly limited to the persons for whom this information is necessary for the performance of their functions and duties.

1001 Fondues may share your personal information, without your consent, with its mandataries, consultants, data processors and service providers who require such information to assist 1001 Fondues with administering our business relationship. Such mandataries, consultants, data processors and service providers will use, if needed your personal information exclusively to provide specific services, that they will keep it confidential in accordance with this Policy and that they will destroy it once the service has been provided, without keeping any copy.

In each situation where 1001 Fondues may disclose your personal information, it will endeavour to not disclose more personal information than is required under the circumstances. Please note that in the event that the third party to whom SAIL discloses personal information about you is located in a foreign jurisdiction, local laws may otherwise allow your personal information to be accessed by third parties without your consent.

It is important to 1001 Fondues to protect our customers’ personal information, and it is not our practice to sell it to third parties. We may disclose personal information that we collect or that you provide in accordance with this Policy. 1001 Fondues may also, without your consent, disclose your personal information where permitted or required by law.

We may process, store and transfer your personal information in and to a foreign country with different privacy laws that may or may not be as comprehensive as Canadian laws. In these circumstances, the governments, courts, law enforcement agencies or regulatory bodies of that country may have access to your personal information through the laws of the foreign country. Every time we use a service provider, we require that their privacy and security standards comply with this Policy and the privacy laws of Canada and Quebec.

By submitting your personal information or using our website, you agree to such transfer, storage and processing.

Storage and handling:

Personal information collected through our mobile services and our website is stored, consulted, used or handled in Canada. Unless there is a legal or regulatory obligation to retain such personal information in Canada, it may also be stored, consulted, used or handled outside of Canada. 1001 Fondues may transfer information about you abroad, including your personal information, from your country or jurisdiction to other countries or jurisdictions anywhere in the world. If you reside within the European Union or in another region whose laws on the collection and use of information differ from those in Canada, please note that we may transfer information, including personal information, to a country or jurisdiction whose data protection laws may differ from those in your own jurisdiction. By subscribing and using our mobile services and or website, you agree to allow your personal information to be transferred to Canada or any other country designated by 1001 Fondues. You also agree that your personal information can be used and disclosed according to this Policy.

We take reasonable protective measures to ensure the security of the information collected through our mobile services and our website. However, 1001 Fondues cannot ensure the security of the personal information that you share with us or guarantee the protection of information published on our mobile services and our site against access, disclosure, modification and destruction.

You are responsible for maintaining the confidentiality of your unique password and your account information, as well as controlling access to emails between you and 1001 Fondues, at all times. We are not responsible for other organizations’ functionalities, confidentiality and security measures. We actively retain personal information for the duration required for our relationship and for a certain period afterward in order to enable us to answer questions or according to what is required by applicable law. After this period, personal information is destroyed after a certain time according to our information conservation policy or the law.

Consultation:

You may view most of the personal information we have about you by accessing your 1001 Fondues account. In the event any personal information cannot be viewed from your account, 1001 Fondues allows it to be viewed and changed according to applicable laws, and undertakes to provide it to you within a reasonable time. You must provide proof of your identity in order for your personal information to be provided to you. If costs are incurred to recover or transmit the information you have requested, we will notify you of the costs for which you will be responsible and will proceed only with your authorization.

We have a policy to respond to consultation requests as required by applicable law. In some cases, 1001 Fondues may refuse personal information consultation requests, particularly when the information requested could reveal confidential or personal information about another person, or when a legal or regulatory requirement prohibits their consultation or allows us to prohibit it.

8. Modifying your communication preferences

In the event that you have already agreed to the collection, use or disclosure of your personal information, you may subsequently withdraw your consent at any time by following the unsubscribe instructions included within the promotional material we send you or by contacting us using the information in the Contact section of this Policy.

Please note that even if you have indicated your choice not to receive commercial messages from us, we may still contact you regarding a product or service in accordance with applicable law (for example, to provide you with important product information, service notification, or instructions regarding product recalls).

If you wish to withdraw your consent to our use of your personal information for personalized advertising on third-party platforms, such as Google, Facebook and Instagram, you can do so by adjusting your advertising preferences on the respective platform. Please note that even if you refuse to receive personalized advertisements, you may still see generic advertisements or content that is not tailored to your interests or preferences. Furthermore, please be aware that it may take some time to process your request and that you may continue to receive personalized advertising on these platforms for a short period of time after withdrawing your consent.

9. Withdrawal of consent

You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice. Please note that if you choose to withdraw your consent to the collection, use or disclosure of your personal information, 1001 Fondues may not be able to provide you with certain products or services. Withdrawal of your consent may impair our ability to continue to provide you with the products and services you have received or would like to receive, as the use and disclosure of your personal information is necessary to provide you with our products and services.

You have the right to refuse and opt out of sharing your personal information with us. The right to refuse is the possibility offered to internet users to refuse to allow their personal information to be used for certain purposes mentioned at the time of collection.

The right to opt out is the possibility offered to internet users to request that their personal information no longer appear, for example, in a mailing list. Any requests may be sent to 1001 Fondues. This can be done by contacting us using the information in the Contact section of this Policy.

10. Access and rectification requests

You have the right to request to consult and to have access to your personal information that is held by 1001 Fondues. You can also request that your personal information be rectified if it is inaccurate, incomplete or equivocal or if its collection, communication or storage is not authorized by law.

1001 Fondues will respond to every request for access and rectification within 30 days of receiving the written request. In the event that 1001 Fondues refuses to provide access to or rectify information, it will inform the person concerned of the reasons for its refusal, subject to the restrictions prescribed by law, and it will provide that person with any recourse available. Any requests may be sent to 1001 Fondues. This can be done by contacting us using the information in the Contact section of this Policy.

Contact

All questions or concerns regarding this Policy or about the collection, use and disclosure of your personal information may be addressed at the following address:

1001 FONDUES Head Office

114-6655 Pierre Bertrand

Quebec, Quebec   G2K 1M1

Chief Privacy Officer

Jean-Yves Lapointe

info@1001fondues.com | 418 929.7195

114-6655 Pierre Bertrand, Quebec, Quebec   G2K 1M1