The price payable for each product you order is the price given by the Site for each product offered, plus all applicable taxes and shipping fees. All prices are in Canadian dollars.
1001 Fondues reserves the right to change the prices of the products on the Site at any time without notice. The prices of products featured on the Site may differ from the prices shown at the 1001 Fondues shop or other points of sale (partner grocery stores, microbreweries and cheesemakers).
Unless otherwise indicated, discount coupons and promotional offers do not apply to purchases made via the Site.
Orders placed on the Site must be paid with a VISA, MASTERCARD or AMERICAN EXPRESS credit card, with a GIFT CARD, or by PAYPAL.
The price is payable in full, in a single payment, when the order is submitted.
3. RIGHT TO REFUSE OR CANCEL YOUR ORDER
1001 Fondues may, in its sole and absolute discretion, refuse or cancel any order and limit the quantities on any order. 1001 Fondues may also require additional information prior to processing your order. 1001 Fondues reserves the right at any time after receiving your order to accept or decline your order for any reason. 1001 Fondues may refuse or cancel an order for reasons that include, but are not limited to, the following:
- The product is out of stock or otherwise unavailable.
- The billing information is incorrect.
- The order is flagged by our security systems as unusual or potentially fraudulent.
- We have reason to believe you are a reseller.
- The information on the Site contains a typographical error, a pricing error or any other error.
- The order for personalized products contains a trademark belonging to a third party or content that is deemed inappropriate.
1001 Fondues agrees to refund any order cancelled after billing.
4. SHIPPING TIMES
1001 Fondues cannot be held responsible for shipping delays, inaccurate shipping information provided by the customer, packages being redirected due to an inaccurate address, or delays caused by weather conditions.
Once a package is handed off to our shipping partners, we cannot change the shipping method or address.
Haven’t received an order or shipping confirmation email? Check your spam folder!
5. SHIPPING FEES
Shipping fees include handling and packing fees, as well as the cost of postage to the delivery address provided when the order was placed. These fees are determined based on the delivery address, the number of items ordered and the total order of the amount, before taxes and shipping. You cannot combine orders to qualify for reduced shipping fees.
For all orders of $100 to $1,000 (before taxes), standard shipping is free. You cannot combine orders to receive free shipping.
For all orders over $1,000, shipping fees will be based on package weight and volume.
Shipping fees and policies are subject to change without notice.
6. RETURNED PACKAGES
Each customer is responsible for providing the correct shipping address when ordering from our online store. 1001 Fondues cannot be held responsible for customer errors in orders.
If the provided address is incorrect and the delivery cannot be made, the package will be returned to us. Due to the perishable nature of our products, we are unable to offer refunds.
Made a mistake with the postal code?
If the house number, street name and city/town are correct, your package may still be delivered to the correct address. Our shipping partners are able to make the change directly at their facilities. However, this process could delay the delivery of your package, and product freshness will no longer be guaranteed. If the package is returned to us, the procedure outlined above will apply.
At this time, 1001 Fondues does not offer delivery outside Quebec. However, orders can still be made from outside Quebec through our website (both the delivery address AND the billing address must be in Canada).
All products ordered on our online store are delivered by our shipping partners. Pickup for online orders is not available.
You are responsible for any lost, stolen or damaged packages. We do not offer compensation for lost packages.
The nutrition and ingredient information provided is based on our most current data. However, because the data may change from time to time, this information may differ from the nutrition facts table printed on the products sold.
8. ORDER CHANGES AND CANCELLATIONS
A recent order can be cancelled if it is still awaiting processing by our online order fulfillment centre. Unfortunately, once your order has been completed and shipped, it cannot be cancelled, and the goods cannot be returned. Customers will be notified by email when their order has shipped.
No refunds will be issued unless the products sold are defective or not as ordered. Defective or incorrect products must be returned within 30 days of delivery with the receipt.
Once 1001 Fondues has received the products, we will refund the purchase price of any product that is defective or not as ordered and the portion of the shipping fees corresponding to the refunded product (including taxes). The refund will be issued to the credit card or PayPal account used to make the order. Defective or incorrect products must be returned to: 1001 Fondues, 6655 Pierre-Bertrand Boulevard, Unit 114, Québec, Quebec G2K 1M1.
1001 Fondues will not be held responsible if products have expired due to delayed pickup or missed delivery.
10. SALE TO CONSUMERS ONLY
1001 Fondues sells products to consumers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.
11. PRODUCT AVAILABILITY AND LIMITATIONS
Given the popularity and supply constraints of some of our products, 1001 Fondues reserves the right to limit the number of products available for purchase. Product availability is subject to change without notice. Specials and promotions are limited to stock on hand.
12. PRODUCT PHOTOS AND ILLUSTRATIONS
Some products may have an associated image or photo. Product images and photos are for reference and illustration purposes only and may differ from the actual product. Due to differences in monitors, the colours of products may also appear different from those shown on the website. Product assortments and selections, packaging and ribbons are subject to change without notice. The images on 1001fondues.com are protected by copyright and may not be used without the authorization of 1001 Fondues.
13. FORCE MAJEURE
1001 Fondues will not be held responsible for a failure to carry out, in whole or in part, any of its obligations whatsoever to you or for any damage or loss you may sustain, if the failure to perform, damage or loss results from a force majeure event or circumstances beyond its control.
14. GOVERNING LAW
These terms of sale are governed by and are to be construed in accordance with the laws of the province of Quebec and the laws of Canada applicable therein. Any disputes must be brought before a court of competent jurisdiction in the judicial district of Québec City, province of Quebec. If any provision of these terms of sale is unlawful, invalid or unenforceable, such provision will be considered null and void without limiting any of the other provisions.
The terms of sale and any and all other legal notices and statements appearing on the Site constitute the entire agreement between you and 1001 Fondues with respect to the use of the Site, including its content.
15. SITE CONTENT
The 1001 Fondues name and logo are trademarks of 1001 Fondues and may not be copied, imitated, modified, reproduced, published, posted, distributed or used in any way, in whole or in part, without the prior written authorization of 1001 Fondues. In addition, all scripts, page headers, custom graphics and button icons are considered trademarks of 1001 Fondues and the exclusive property of 1001 Fondues.
While 1001 Fondues endeavours to ensure the Site is available as much as possible, there may be occasions where the Site is interrupted, including, without limitation, for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links or equipment. 1001 Fondues also reserves the right to remove any part of the Site for any reason without notice.
16. RELEASE / LIMITATION OF LIABILITY
The Site and the content and services available on it are provided without any warranties, either express or implied. 1001 Fondues does not warrant that the functions contained in the Site will be uninterrupted, error-free, or free of viruses and other nuisances or inconveniences. In no events and under no circumstances can 1001 Fondues be held liable for any direct or indirect damage resulting from or in connection with the use of, or the inability to use, the Site, its content or the services provided, regardless of whether 1001 Fondues was advised of the possibility of such damage.